I don’t have much to report here since I my experience with Carbonite occurred a few months ago and I’ve forgotten many of the details. But I’d like to report that Carbonite was absolutely useless.
Apparently Carbonite had backed up several gigabytes of data for me, but I couldn’t get to any meaningful amount of it. Nor could I access particular files for that matter.
I have a very high speed internet connection; speedtest.net tells me upwards of 50 Mbps. However, it took me 24 hours to download less than a couple hundred Mb from Carbonite. I called their tech support several times the next day to ask them how I could download a particularly important file I needed. They directed me to the search function of their desktop control panel. It turned out to be unable to search my files effectively. It also crashed many times.
So after spending over an hour on the phone with their tech support over the span of several calls and days I decided to ask for a refund for the unused 2 years on my 3-year plan. When they should have offered me a full refund they told me I had to spend more time with their tech support winding my way through 2 more levels of support despite having worked my way to what I already thought was level 3 support.
Well, I’m using SOS Online Backup now. If I ever need to access my data I’ll let you know how it goes.